Data Protection Policy

Criex Login Privacy Policy – Your Data Is Safe With Us

Protecting your privacy on Criex Login is one of our highest priorities. In this policy, we clearly explain what information is collected, why it is collected, and how it is kept secure. Please read it before you criex login.

Last Updated: January 1, 2026 256-bit SSL Secured
Your data is never sold
SSL Encryption Protected
No Third-Party Sharing
GDPR Compliance
256-bit SSL
Encryption
No Sale of Data
Never
Under GDPR
International Standards
30 Days
Data Deletion Request Timeframe

Important: This Privacy Policy applies to the Criex Login website and mobile app. By using criex login or our services, you are deemed to have accepted the terms of this policy.

1. Policy Introduction & Scope

Criex Login ("Platform", "we", "us", "our") takes the protection of your personal information very seriously. This Privacy Policy has been prepared in accordance with international data protection laws and the standards of the GDPR (General Data Protection Regulation).

This policy applies to:

  • For Criex Login website users
  • For Mobile App Users
  • For registered members and prospective members
  • For users who contact our customer support

We act as the "data controller" and maintain full transparency in the processing of your information. This responsibility begins from the moment you criex login.

2. What Information We Collect

Criex Login collects the following types of information:

A) Information provided directly:

  • Full Name & Date of Birth
  • Email Address & Mobile Number
  • Current & Permanent Address
  • National ID or passport number (for KYC verification)
  • Payment method details (bKash number, bank account, etc.)

B) Automatically Collected Information:

  • IP Address & Device Information
  • Browser Type & Version
  • Platform Activity Log
  • Gaming History & Transaction Details
  • Cookie & Session Information

Commitment to Transparency: We never collect additional information without your consent. Sensitive data (such as full card numbers) is never stored on our servers.

3. How We Use Your Information

Criex Login uses your information for the following purposes:

Purpose Data Used Legal Basis
Account Management Name, email address, password Contractual Requirement
Identity Verification (KYC) NID, Date of Birth Legal Obligation
Payment Processing Payment Information Contractual Requirement
Customer Service Contact Information Legitimate Interest
Promotions & Bonuses Gaming History Consent
Security & Fraud Prevention IP & Log Data Legitimate Interest

We never use your information beyond its original purpose. A separate consent is obtained before sending marketing emails to criex login members.

4. Data Retention Periods

How long we retain your data depends on the type of information and the purpose for which it was collected:

  • Account Information: For the duration the account is active, plus 5 years after closure (as required by law)
  • Transaction Records: At least 7 years (in accordance with financial regulatory laws)
  • KYC Documents: 5 years after account closure
  • Gaming Log: 3 Years
  • Marketing Consent: Until consent is withdrawn

Once the designated retention period has ended, data is securely deleted or anonymized.

5. Data Sharing Policy

Our Clear Position: Criex Login never sells your information to third parties for marketing purposes.

Data may be shared under the following limited circumstances:

  • Payment Processor: Necessary information is shared with bKash, Nagad, and banks to process transactions
  • Game Provider: Limited data required to operate games (gaming session data)
  • Licensing Authority: Providing legally required information upon request from regulatory authorities
  • Law Enforcement Agencies: Under a court order or legal obligation
  • Security Agency: Third-party verification services for fraud prevention

In all cases, data is shared only to the minimum extent necessary and under appropriate agreements.

6. Cookie Policy

The Criex Login website and app use cookies. Cookies are small text files stored on your device.

Cookie Types Purpose Duration Status
Essential Cookies Login Sessions & Security Session Required
Functional Cookies Language preferences & saved settings 1 Year Required
Analytics Cookies Site Performance Analysis 2 Years Optional
Marketing Cookies Personalized Offers 90 Days Optional

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent criex login and certain site features from functioning properly.

7. Security Measures

To protect your data, Criex Login employs a multi-layered security framework:

  • Encryption: All data transmissions encrypted with 256-bit SSL/TLS
  • Password Hashing: Passwords are never stored in plain text — only encrypted hashes are retained
  • Two-Factor Authentication (2FA): Additional security layers can be added to your account
  • Firewall & IDS: Advanced technology used to prevent unauthorized access
  • Regular Security Audits: Regular Audits by Third-Party Experts
  • Staff Training: Strict data handling training and access controls

What Happens in the Event of a Data Breach? In the event of a data breach, Criex Login will notify the relevant authorities within 72 hours and inform affected individuals as promptly as possible. This is both our legal and ethical obligation.

8. Your Data Rights

Under GDPR and international data protection laws, you have the following rights:

Right to Access Your Data

You may request to view what information we hold about you. We will respond within 30 days.

Right to Rectification

You can correct any inaccurate or incomplete information. Simply use criex login and update most of your details directly from your profile.

Right to Erasure (Right to be Forgotten)

You may request the deletion of your data under certain circumstances. However, some data may need to be retained to meet legal obligations.

Right to Restrict Processing

You may request that the processing of your data be temporarily restricted for specific reasons.

Right to Data Portability

You may request your data in a machine-readable format (such as CSV).

Right to Withdraw Consent

You may withdraw your consent to marketing or optional data processing at any time.

9. Children's Privacy

Strict Prohibition: Criex Login is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If we suspect that data belonging to a minor has been collected, the account is immediately suspended and all associated data is deleted. Parents or guardians who have any concerns are encouraged to contact us right away.

10. Policy Changes & Updates

Criex Login may update this Privacy Policy from time to time. Reasons for changes may include:

  • Changes in laws or regulations
  • Addition of New Services or Features
  • Improving Data Security
  • Based on player feedback

For significant changes, registered users will be notified via email and an on-platform announcement will be posted. Continued use of the platform after any such changes will be considered acceptance of the updated policy.

11. Contact — Data Protection Officer

For any questions, complaints, or to exercise your rights regarding our Privacy Policy, please contact us:

  • Email: [email protected]
  • Live Chat: 24/7 Support Available
  • Language: Support available in Bengali
  • Response Time: Within 30 days (complex cases may require additional time)

When you submit a request to exercise your rights, identity verification may be required — this is done solely for your security.

Where to file a complaint: If your issue remains unresolved with us, you have the right to lodge a complaint with the relevant data protection authority.

Our Core Data Protection Principles

The six core principles we follow to protect your privacy on Criex Login

Encryption Protection

All data transmissions are secured with 256-bit SSL/TLS encryption. From criex login to every payment, all information flows through secure channels.

No Data Sales

We never sell your information to third parties for marketing purposes. This is our commitment and is not part of our business model.

Your Rights

Under GDPR, your rights to access, correct, delete, and port your data are fully protected. All requests are processed within 30 days.

Minimal Data Collection

Only the information that is strictly necessary is collected — no unnecessary or excessive data is requested. The purpose behind every data collection is always made clear.

Transparent Updates

If significant changes are made to the policy, you will be notified by email and via the platform. You will always be kept informed of the latest version.

Regular Audits

Third-party security experts conduct regular audits of our data protection measures to ensure ongoing compliance.

General Questions About the Privacy Policy

No. Criex Login does not store full card numbers or payment card CVVs. All payment processing is handled through a PCI-DSS certified payment gateway. We only retain transaction records and your bKash/Nagad number.

Partially, yes. Due to legal obligations, transaction records must be retained for 7 years and KYC information for 5 years. However, marketing data and other optional information will be deleted. To submit a detailed data deletion request, please contact our privacy team.

Yes. You can withdraw your marketing consent at any time via criex login under Account Settings. There is also an unsubscribe link at the bottom of every marketing email. However, essential account-related emails — such as security alerts and transaction confirmations — cannot be turned off.

Your data is stored in internationally certified data centres with ISO 27001-certified security infrastructure. Both physical and digital security measures are in place on all servers. Data backups are also stored in encrypted form.

Your Data Is Secure — Play With Peace of Mind!

Your privacy is fully protected on Criex Login. Register now and enjoy world-class gaming.

SSL Secured • No Data Sales • GDPR Compliant

Responsible Gaming Notice: For 18+ only. Play for entertainment. Learn more Responsible Gaming Page.

বাংলা